Customer review tools simplify organizing, categorizing, and evaluating data. Customer feedback was a top priority even in the early days when businesses used post or snail mail to solicit the masses for their opinions.
With the introduction of the internet, how times have changed!
Nowadays, organizations can pick from various online survey solutions while searching for the best tool that would suit their needs. Therefore, the best customer feedback tools available are listed and categorized in this blog.
Since it makes sense for businesses building client feedback tools to offer a wide range of functionality, most of the top tools can fit into more than one of these categories.
Best Tools To Display Customer Reviews On Digital Screens
Multiple tools to display customer reviews on digital screens have increased in numbers in recent times, making it hard to find the best choice for you. However, we have tried our best to help you out with this list of brilliant tools.
● Taggbox
Taggbox is one of the best customer review platforms, this allows you collect & display customer reviews on digital screens. In addition, it features important components that make your social media feed more appealing and interactive. Also, using this tool you can aggregate reviews from Google, Facebook, Yelp, AirBNB and so on.
It includes the ability to completely personalize your customer reviews with various feed theme options, adding a brand or promotional banner to your feed, choosing how posts are displayed, their layout & colors, editing the feed backdrop, and much more.
Following your demands and requirements, you can also control the content. For example, you can automate removing offensive, irrelevant, and competitive information from your feed.
In addition, it offers you more capabilities, including the ability to display tickers, show full-screen announcements, play content, and get extensive data.
● Qualaroo
Qualaroo is the best customer feedback tool out there owing to its feature-rich and customizable templates and versatile abilities. For example, its survey widget is called Nudge™ and offers a brilliant way to ask the right question to the right user at the right time. In addition, you can create different types of surveys like NPS, CSAT, UES, CES, etc., using Qualaroo templates easily.
With feature-rich & customizable templates that promise high response rates, advanced targeting mechanisms, and easy survey setups, Qualaroo has gained a solid reputation. In addition, its Artificial Intelligence-based Sentiment Analysis is powered by IBM Watson’s Natural Language Processing capabilities and makes feedback analysis a breeze.
● Mopinion
Mopinion is a user feedback platform that can be used across all your digital channels. This consumer feedback platform continuously gathers and evaluates comments on websites, mobile apps, and email campaigns.
Users can create, modify, and customize feedback forms thanks to its user-friendly interface. Informal feedback, which this program offers, is a novel and quite a remarkable feature that makes feedback informal, enjoyable, and non-intrusive.
Furthermore, these feedback forms can target particular internet visitors so that users can learn why they aren’t converting. For further analysis, incoming feedback can be visualized in customizable charts and dashboards. To go even further, digital teams can use smart alerts to promptly disseminate and act on these feedback items.
● Feedier
The most user-friendly experience management tool, Feedier (IXM), enables you to carefully consider consumer feedback in order to enhance your customer experience. First, collect direct and indirect input in real-time using gamified forms. Then, utilize a straightforward and aesthetically pleasing dashboard to evaluate your data using tools like keyword analysis, correlation matrices, User Stories, NPS, and many others.
● Feedbackify
Feedbackify offers users a drag-and-drop editor that makes it simple to construct their own feedback forms. It is also quite simple to install. Get started by copying and pasting the provided code into the HTML of your website.
Both ratings and comments, such as praise and recommendations, can be made by your visitors. In addition, you can filter by category and sub-category in this customer feedback tool and monitor all feedback in a real-time dashboard.
● InMoment
InMoment is a cloud-based platform for customer experience optimization that provides a variety of solutions, including platforms for employee engagement, social reviews and advocacy, and Voice of the Customer (VoC).
Its Voice of the Customer platform enables gathering feedback, online reporting, real-time notifications, and occurrence management. Additionally, it provides distinctive features, including data exploration, a studio for active listening, and action planning.
The platform combines the client information it gathers via surveys with information from other sources, including CRM, social media, and financials.
● Clarabridge
The Customer Experience Management (CEM) Platform Clarabridge collects information from multiple sources of customer input. Users of the platform can quickly filter this data to enable corresponding website optimization.
The text analytics, sentiment analysis, AI-driven insights, linguistic categorization, emotion recognition, and intent detection features of this customer feedback solution are listed below.
Wrapping Up!
Customer reviews have become paramount for every business as they benefit through word-of-mouth marketing, brand advocacy, boosting revenues, etc. Display them with a brilliant touch through the above tools. Find the one that suits your motive and get on with it.